United States
We continuously implement new features and security measures to provide a secure online banking experience for our customers.
At Popular Bank, your security is very important to us. We encourage you to review the following tips on how to keep your personal information secure and protect yourself from online account fraud.
When we call you, we will never ask you to provide personal or account identifying information. You should never share the following information with anyone.
Artificial intelligence (AI) has recently transformed how the banking industry manages online security to protect sensitive customer information. However, AI has also introduced new threats for bank customers.
Learn more about the key risks, including online security breaches, deepfakes, robocalls, bank account takeovers, and social media scams.
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Follow the tips below to help prevent fraud on your accounts.
Never share personal or financial information such as your username, password, social security number, PIN, etc. with anyone. Popular Bank will never ask you for your personal or financial information through email, social media or a third-party website. If you need to share sensitive information with us, we recommend signing in to Popular Online Banking and using secure messaging to reach out to us.
If you have trouble memorizing your password, it may be tempting to write it down. Doing so, however, makes your password vulnerable to anyone who can find where you’ve written it down. Instead, consider using a password keeper application to store your account passwords securely and avoid having to memorize them.
Change your passwords regularly and never use your social security number, address, name, date of birth or e-mail address or other personal information in your passwords. You can also enable multi-factor authentication (MFA) for an added layer of security. MFA requires a second verification form, like a code or app approval, before accessing your account.
Sign in online to view recent activity often. Always sign out of your account when done and avoid using public computers as well as public networks when accessing your accounts online. If you are a business customer, you should perform you own risk assessments and evaluations on all online accounts.
Do not reply to or click any links on suspicious e-mails or text messages, especially when they request personal or financial information. This type of scam, called phishing or smishing, often includes links designed to steal your personal data. Spelling and grammar errors, odd vocabulary, and email domains that do not match the sender are some red flags to look out for.
Whenever you sign in from a new or unrecognized device, you may receive a one-time password (OTP) to your registered phone number or email address. This helps confirm your identity and protect your account from unauthorized access. Never share your OTP with anyone. It can be used by bad actors to take over your account.
Follow the tips below to help keep your computer secure.
Follow the tips below to help keep your mobile devices secure.
Learn more about the online security systems we have in place to ensure a secure online banking experience.
Used to deny unwanted access to our networks by establishing rules that follow our security policies.
When you sign on to Online Banking, the information sent is encrypted via SSL (Secure Socket Layer). This way the information can only be read by us.
We use the TriCipher secure authentication solution, which allows you to select three security questions, identify your computer and select a unique photo that you will see each time you enter your password.
Read our blogs on online information security to stay educated on the latest threats and red flags.
Identity theft occurs when an individual’s personal information is used without authorization. Learn how to protect yourself.
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Fraudsters increasingly use AI to commit identity theft. Learn more about what to look out for and ways to protect your identity.
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The information mentioned is for informational purposes only, is intended to provide general guidance and does not constitute legal or tax advice. Each person’s situation is unique and may materially differ from the information provided herein. You should seek the advice of a financial professional, tax consultant and/or legal counsel to address your specific needs before any financial or other commitments regarding the issues related to your situation are made. Popular Bank does not make any representations or warranties as to the content contained herein and disclaims any and all liability resulting from any use of or reliance on such content.
