Artificial intelligence (AI) has recently transformed how the banking industry manages online security to protect sensitive customer information. However, AI has also introduced new threats for bank customers. Fraudsters have learned how to utilize AI-powered tools to exploit vulnerabilities in financial institutions and their customers. Learn the key risks, including online security breaches, deepfakes, robocalls, bank account takeovers, and social media scams.
As AI advances, so do cyber threats. Therefore, it’s critical to stay vigilant against AI-driven fraud. Although AI enhances many financial institutions’ services, improves fraud detection, and personalizes customer experiences, it can also be employed to obtain your personal information. In the face of these threats, we’re here to help. If you suspect AI is being used to steal your identity,
contact us immediately.
Keep your personal information secure.
Protect your accounts online.
Keep your online accounts secure by using a strong password and multi-factor authentication.
Keep your devices updated.
Install new software updates to ensure you have the latest security patches for any identified vulnerabilities.
Don't answer unknown calls.
If you receive a suspicious call asking for your account or personal information, hang up and contact us immediately.
Beware of impersonators.
Always verify the identity of anyone who contacts you and asks for your personal or account information.
Beware of deepfake impersonations.
Fraudsters use deepfake technology to trick you into authorizing transactions or disclosing your sensitive information, and they even prompt you to respond by saying “Yes” and gaining your voiceprint for deepfake scams. With the help of technology, scammers create realistic yet fraudulent images, audio, and videos impersonating you.
Verify the identity of anyone asking for personal information — including your name — and be wary of unexpected video calls or emails requesting sensitive details.
Know how to recognize robocalls.
Scammers use automated robocalls every day to attempt to sell you something or — worse yet — get you to share your personal information by impersonating a bank employee. In these calls, fraudsters often claim there is an urgent issue with your account, and they need sensitive information like your password or Social Security Number to resolve the issue.
If you receive a suspicious call asking for these or similar details, hang up and contact us immediately. Popular Bank representatives never ask for sensitive personal information over the phone.
Protect yourself from bank account takeovers.
Cybercriminals use scam tactics like phishing, malware, social engineering, and malicious emails to gain unauthorized access to your bank account. Once they take over, they can transfer funds, change your account details, and even lock you out.
The best way to protect yourself against bank account takeovers is to enable multi-factor authentication, use strong passwords, and regularly monitor your transactions.
Stay aware of social media scams.
Popular Bank will never ask for personal or account information over social media. However, scammers often use these platforms to pose as bank representatives and attempt to access your account via fake promotions or unrequested customer support.
Fraudsters typically ask for personal details or direct you to fake websites to enter your sensitive information.
The information mentioned is for informational purposes only, is intended to provide general guidance and does not constitute legal or tax advice. Each person’s situation is unique and may materially differ from the information provided herein. You should seek the advice of a financial professional, tax consultant and/or legal counsel to address your specific needs before any financial or other commitments regarding the issues related to your situation are made. Popular Bank does not make any representations or warranties as to the content contained herein and disclaims any and all liability resulting from any use of or reliance on such content.
Please never share your Popular account details with anyone. Popular will never ask you for your password through email, social media or a third-party website. Learn more.
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