Online Security - Popular Bank

Stay informed and be safe. We encourage you to review the following section on how to prevent online fraud.

How we protect you:

We use the most modern online security systems
to ensure you the best possible security while online.


We use the TriCipher secure authentication solution, which allows you to select three security questions, identify your computer and select a unique photo that you will see each time you enter your password.

Secure authentication is used by many organizations across different industries and currently protects more than 225 million online users around the world.

How to protect yourself:

What you should do to avoid online fraud.

Fraud Prevention

Follow the tips below to help prevent fraud on your accounts:

Protect your password and personal information

Never share personal or financial information such as your username, password, social security number, PIN, etc. with anyone. Popular will never ask you for your password through email, social media or a third-party website.

Do not write your password down. If you have trouble memorizing your password, consider using a password keeper to help you manage your passwords and keep your accounts secure.

Change your passwords regularly and never use your social security number, address, name, date of birth or e-mail address as part of them.

Monitor your accounts frequently by signing in online to view recent activity. Always sign out of your account when done and avoid using public computers as well as public networks when accessing your accounts online. If you are a business customer, you should perform you own risk assessments and evaluations on all online accounts.

Be wary of suspicious emails

Do not reply to or click any links on suspicious e-mails. An email should be considered suspicious when it requests personal or financial information such as your account number, PIN, password, etc. Spelling and grammatical errors, odd vocabulary that doesn’t sound professional, or email domains that do not match the sender should also be considered red flags.

Computer Security

Follow the tips below to help keep your devices secure:

Protect your computer

Install anti-virus software to protect your computer from viruses that may damage your data and allow others to gain access. Set your anti-virus software to update automatically to ensure you have the latest protections.

Set your web browser (Internet Explorer, Firefox, Safari, etc.) and operation system (Windows, Mac OS, etc.) to receive automatic updates from the developer. Browser and operating system updates often include patches which help ensure the security of your systems.

Be wary of what cookies you accept on your web browser. When you surf the web, hundreds of data points are being collected by the sites you visit. This data is compiled to create a “digital profile” which can be sold without your consent.

Make sure firewall protection, which helps block external access to your computer, is always turned on.

Double check the web address to be sure you are not providing your personal or financial information to anyone malicious. A simple typo can help identify a fake website.

Protect your mobile device

Enable automatic updates on your mobile devices. Having the latest version of your operating system and applications helps reduce the exposure of software vulnerabilities.

Never leave your mobile devices unattended and always lock your device with a password to restrict access in case it's ever lost or stolen. You can also enable the “time-out” or “auto-lock” feature to secure your smart device when there’s no activity for a certain period of time.

Be cautious when downloading apps from unknown developers, especially when they are outside the United States. If the app turns out to be malicious, you will have more protection when dealing with US-based developers.

Victim of fraud?

Call us immediately at 1-800-377-0800
Send any suspicious e-mails to:

Fraud Prevention

Online Security Tips

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