Online Security - Popular Bank

Stay informed and be safe.

At Popular Bank, your security is very important to us. We encourage you to review the following tips on how to keep your personal information secure and protect yourself from online account fraud.

Beware of scam callers asking for your online banking credentials.

When we call you, we will never ask you to provide personal or account identifying information. You should never share the following information with anyone.

  • Full Social Security number
  • Online banking user ID
  • Online banking password
  • Online banking security question answers
Learn more
Beware of bank phone call scams

Protect your password and personal information.

Follow the tips below to help prevent fraud on your accounts.

Never share personal or financial information

Never share personal or financial information.

Never share personal or financial information such as your username, password, social security number, PIN, etc. with anyone. Popular will never ask you for your password through email, social media or a third-party website.

Do not write your password down.

Do not write your password down.

If you have trouble memorizing your password, consider using a password keeper to help you manage your passwords and keep your accounts secure.

Change your passwords regularly

Change your passwords regularly.

Change your passwords regularly and never use your social security number, address, name, date of birth or e-mail address as part of them.

Monitor your accounts frequently

Monitor your accounts frequently.

Sign in online to view recent activity often. Always sign out of your account when done and avoid using public computers as well as public networks when accessing your accounts online. If you are a business customer, you should perform you own risk assessments and evaluations on all online accounts.

Be wary of suspicious emails.

Do not reply to or click any links on suspicious e-mails. An email should be considered suspicious when it requests personal or financial information such as your account number, PIN, password, etc. Spelling and grammatical errors, odd vocabulary that doesn’t sound professional, or email domains that do not match the sender should also be considered red flags.

Be wary of suspicious emails.

Keep your computer and mobile devices secure.

Follow the tips below to help keep your computer and mobile devices secure.

Protect your computer

Protect your computer.

  • Install anti-virus software to protect your computer from viruses that may damage your data and allow others to gain access. Set your anti-virus software to update automatically to ensure you have the latest protections.
  • Set your web browser (Internet Explorer, Firefox, Safari, etc.) and operation system (Windows, Mac OS, etc.) to receive automatic updates from the developer. Browser and operating system updates often include patches which help ensure the security of your systems.
  • Be wary of what cookies you accept on your web browser. When you surf the web, hundreds of data points are being collected by the sites you visit. This data is compiled to create a “digital profile” which can be sold without your consent.
  • Make sure firewall protection, which helps block external access to your computer, is always turned on.
  • Double check the web address to be sure you are not providing your personal or financial information to anyone malicious. A simple typo can help identify a fake website.

Protect your mobile devices

Protect your mobile devices.

  • Enable automatic updates on your mobile devices. Having the latest version of your operating system and applications helps reduce the exposure of software vulnerabilities.
  • Never leave your mobile devices unattended and always lock your device with a password to restrict access in case it's ever lost or stolen. You can also enable the “time-out” or “auto-lock” feature to secure your smart device when there’s no activity for a certain period of time.
  • Be cautious when downloading apps from unknown developers, especially when they are outside the United States. If the app turns out to be malicious, you will have more protection when dealing with US-based developers.

How we protect you.

Learn more about the online security systems we have in place to ensure a secure online banking experience.

Firewalls

Firewalls

Used to deny unwanted access to our networks by establishing rules that follow our security policies.

Secure transmissions

Secure transmissions

When you sign on to Online Banking, the information sent is encrypted via SSL (Secure Socket Layer). This way the information can only be read by us.

Fraud prevention

Fraud prevention

Fraud prevention specialists monitor unusual account activity and alert customers in order to take quick action if necessary.

Intrusion Detection

Intrusion Detection

Specialists continuously test to detect potential vulnerabilities, to help us ensure no unauthorized person or robot can access your private information.

Authentication

Authentication

We use the TriCipher secure authentication solution, which allows you to select three security questions, identify your computer and select a unique photo that you will see each time you enter your password.

Educational resources

Educational resources

Read our blogs on online information security to stay educated on the latest threats and red flags.

Have you been a victim of fraud?

Fraud Prevention

Read more online security tips.

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Please never share your Popular account details with anyone. Popular will never ask you for your password through email, social media or a third-party website. Learn more.