Accessible Banking at Popular Bank

Accessible Banking at Popular Bank

Popular is committed to satisfying the financial needs of all our customers. We strive to provide a safe, dependable and inclusive banking system that provides excellent service to all our clients, including those with disabilities. The following are the different services available through our branches and call center to make banking easier and more convenient for everyone.

Auxiliary Aids & Services

Reader Services

Our bank consultants are properly trained to read and explain important materials to customers who request assistance to open products/services or need to conduct financial transactions. Because location hours vary, we suggest that you schedule an appointment if you're requesting reader services with a bank consultant. For more information, contact your branch or call 1.888.801.4871.

Braille, Large Print or Audio CD Statements

You can receive your deposit account statements in any of these formats at no additional cost. To request the service, please contact Telephone Banking at 1.800.377.0800 or visit your local branch.

Raised-line large print checks

Large-print checks with raised (embossed) lines to orient by touch can be ordered for your personal checking accounts at no additional cost above the most affordable check order fee for your account.

Voice Guided ATM's

Our ATMs have speech output capabilities. Courtesy earphones are available to customers upon request at our branches.


Magnifiers are available at our branches to help with the reading of printed materials or to complete important bank documents.

Interpreter Services

We provide sign language interpreters in our branches by appointment at no additional cost. If you need assistance of a sign language interpreter please contact your local branch for an appointment.

TTY/TDD Phone Numbers

Customers can contact Popular via Teletypewriter (TTY/TDD) for account information and services at 1.888.801.4871.

Telecommunications Relay Services

We accept calls from relay services. To request the service, please contact Telephone Banking at 1.800.377.0800 or call AT&T National Relay Service at 1.800.855.2880 or AT&T Spanish Relay Service at 1.800.855.2884. To access the website, go to

Web Accessibility

Popular is committed and engaged in efforts to meet online usability and web page design requirements recommended by the World Wide Web Consortium (W3C) in its Web Content Accessibility Guidelines 2.0.

Some of our Online Accessibility features include optimization of site code and skip navigation links to work with Screen Reader Software such as JAWS.

More Information

If you have questions, comments or concerns regarding Accessible Services at Popular, please contact our Customer Care Center via mail, email or phone for further guidance.






Attn: Customer Care Center

P.O. Box 4906

Miami Lakes, FL 33014-8500