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Accessible Banking at Popular Bank
Accessible Banking at Popular Bank
Popular is committed to satisfying the financial needs of all our customers. We strive to provide a safe, dependable and
inclusive banking system that provides excellent service to all our clients, including those with disabilities. The following
are the different services available through our branches and call center to make banking easier and more convenient
for everyone.
Auxiliary Aids & Services
Reader Services
Our bank consultants are properly trained to read and explain important materials to customers who request assistance to
open products/services or need to conduct financial transactions. Because location hours vary, we suggest
that you schedule an appointment if you're requesting reader services with a bank consultant. For more
information, contact your branch or call 1.888.801.4871.
Braille, Large Print or Audio CD Statements
You can receive your deposit account statements in any of these formats at no additional cost. To request the service, please
contact Telephone Banking at 1.800.377.0800 or visit your local branch.
Raised-line large print checks
Large-print checks with raised (embossed) lines to orient by touch can be ordered for your personal checking accounts at
no additional cost above the most affordable check order fee for your account.
Voice Guided ATM's
Our ATMs have speech output capabilities. Courtesy earphones are available to customers upon request at our branches.
Magnifiers
Magnifiers are available at our branches to help with the reading of printed materials or to complete important bank documents.
Interpreter Services
We provide sign language interpreters in our branches by appointment at no additional cost. If you need assistance of a sign
language interpreter please contact your local branch for an appointment.
TTY/TDD Phone Numbers
Customers can contact Popular via Teletypewriter (TTY/TDD) for account information and services at 1.888.801.4871.
Telecommunications Relay Services
We accept calls from relay services. To request the service, please contact Telephone Banking at 1.800.377.0800 or call AT&T
National Relay Service at 1.800.855.2880 or AT&T Spanish Relay Service at 1.800.855.2884. To access
the website, go to
http://relayservices.att.com/content/98/Access_Phone_Numbers.html
Web Accessibility
Popular is committed and engaged in efforts to meet online usability and web page design requirements recommended by the
World Wide Web Consortium (W3C) in its Web Content Accessibility Guidelines 2.0.
Some of our Online Accessibility features include optimization of site code and skip navigation links to work with Screen
Reader Software such as JAWS.
More Information
If you have questions, comments or concerns regarding Accessible Services at Popular, please contact our Customer Care Center
via mail, email or phone for further guidance.
Please never share your Popular account details with anyone. Popular will never ask you for your password through email, social media or a third-party website. Learn more.
This is a hyperlink to a third-party website, as described in our Weblinking Practices. Note that such third party's respective privacy policy and security practices may differ from those of Popular or its affiliates. Neither Popular nor any of its affiliates assumes any responsibility, nor do they control, endorse or guarantee any aspect of your use of any linked third-party website. Hyperlinks to third-party websites are solely for informational purposes and for use at your own risk.
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You are now leaving Popular Bank’s web page and being redirected to the Virgin Islands region of Banco Popular de Puerto Rico.
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Online Banking just got an update.
Our online user experience is getting an update to be more mobile friendly, but your access remains the same.
Never share personal or account information such as your social security number, banking account information, or passwords with anyone. Popular will never ask you for personal or account information through email.
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Important Update
The Speedpay® link to pay your loan is changing on January 28, 2021. If you have saved this link in your bookmarks please be aware that the old link will no longer work after December 16.
This is a hyperlink to a third-party website, as described in our Weblinking Practices. Note that such third party's respective privacy policy and security practices may differ from those of Popular or its affiliates. Neither Popular nor any of its affiliates assumes any responsibility, nor do they control, endorse or guarantee any aspect of your use of any linked third-party website. Hyperlinks to third-party websites are solely for informational purposes and for use at your own risk.
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