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AI and Identity Theft
AI-powered identity theft scams extract personal information, implement phishing attacks, and mimic real customer interactions. Learn how to protect yourself.
As artificial intelligence (AI) and available technologies advance, fraudsters increasingly use AI to commit identity theft. Scammers employ AI to automate identity theft via phishing attacks, convincing emails, or impersonating real people. Avoid becoming a victim of bad actors using AI to their advantage by staying vigilant and protecting your personal information from new and evolving identity theft threats. In the face of these threats, we’re here to help. If you suspect AI is being used to steal your identity,
contact us immediately.
Keep your personal information secure.
Protect your accounts online.
Keep your online accounts secure by using a strong password and multi-factor authentication.
Keep your devices updated.
Install new software updates to ensure you have the latest security patches for any identified vulnerabilities.
Don't answer unknown calls.
If you receive a suspicious call asking for your account or personal information, hang up and contact us immediately.
Beware of impersonators.
Always verify the identity of anyone who contacts you and asks for your personal or account information.
Deepfakes and identity fraud.
Criminals use AI to create hyper-realistic video and voice recordings that impersonate you. These “deepfakes” can be used to steal your identity and access your personal or business bank accounts.
If you receive an unusual request for audio or video verification, hang up and call your financial institution directly.
Robocalls and identity theft.
Fraudsters use robocalls to trick customers into revealing their personal information by impersonating representatives of financial institutions, government agencies, or debt collectors. Never provide any sensitive personal details over the phone unless and until you have verified the caller’s authenticity.
If you suspect you’ve answered a robocall, hang up immediately. Popular Bank will never call you and ask you for account information; beware of any callers who claim to be a representative and ask for your personal information, such as full name, bank account numbers, passwords, or social security numbers.
Bank account takeovers via identity fraud.
Phishing schemes, malware, and data breaches supply scammers with stolen personal credentials they can then use to steal your identity, access your bank account information, change your account information, and initiate fraudulent transactions.
To protect your identity, always enable multi-factor authentication, monitor your account activity daily or weekly, and update your passwords annually.
Social media and identity theft.
Social media is a popular tool for identity theft, as it allows thieves to gather publicly available personal details. Fraudsters may use your name, photos, and personal information to create a fraudulent account or commit scams under your identity.
To protect your personal details, limit the information you share on social media, adjust your privacy settings, and be wary of suspicious friend requests or direct messages.
The information mentioned is for informational purposes only, is intended to provide general guidance and does not constitute legal or tax advice. Each person’s situation is unique and may materially differ from the information provided herein. You should seek the advice of a financial professional, tax consultant and/or legal counsel to address your specific needs before any financial or other commitments regarding the issues related to your situation are made. Popular Bank does not make any representations or warranties as to the content contained herein and disclaims any and all liability resulting from any use of or reliance on such content.
Please never share your Popular account details with anyone. Popular will never ask you for your password through email, social media or a third-party website. Learn more.
Have questions? Visit our help center to find answers or ask away.
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