On May 19, we’re making changes to how you bank by phone.*

During this transition, you may experience longer call times. You’ll also be guided through a quick one-time setup, including creating a new PIN. We’re here to help you through each step.

*Changes to business banking by phone begin May 26.

Helpful tips for your first call
after the change.

  • Have your details ready.
    You'll need your account number, ZIP code, and birth date to get started.
  • Listen to the prompts.
    The menus will guide you to the right option.
  • Connect with a person when you need help.
    Press “0” to speak with a team member.
  • Need to hear the options again?
    Press “9” to repeat.

Better banking, with the same security.

As banking by phone gets easier and faster, your information remains secure. Our call volumes may be higher during this transition, but our improved service lets you sign in to your accounts quickly and safely and navigate your options with confidence.
media and marketing inquiries

Why we’re making changes to banking by phone.

Phone

Faster service.

Connect to the right service or to a Popular Bank team member in a few simple steps.

Email

Simpler menus.

Move through your options easily with clear, step-by-step guidance.

Secure message

Smarter routing.

Get where you need to go, quickly and smoothly.

About banking by phone changes

  • Banking by phone is now faster, simpler, and easier to navigate. Connect to a Popular Bank team member more quickly, move through menus with ease, and get to the right service when you call. During this transition, you may experience longer call times. You’ll also complete a quick one-time setup, including creating a new PIN.

  • We’re making banking by phone clearer and more convenient. You’ll have easy, 24/7 access to your accounts, with the security you’ve come to trust.

  • You can start using the new service on May 19, 2026. For business banking customers, the new service begins May 26, 2026.

  • Use the same number to connect with us: 1-800-377-0800. For business banking customers, continue to reach us at 1-800-250-6968.

Account access and security

  • The first time you call, you’ll verify your identity using your account number and other identifying information. You’ll then set up a new 10-digit Access Number and a 6-digit PIN for future calls.

  • The new service uses enhanced security and a new authentication method, so previous credentials can’t be carried over. You’ll create a new 10-digit Access Number and 6-digit PIN as a one-time setup to securely access banking by phone moving forward.

  • You can create or change your PIN when you’re prompted during the banking by phone process. For security, your PIN should be different from your debit card PIN.

  • When you sign in, you may notice improvements that make the experience easier and more secure. Your account number and personal information remain fully protected.
    The updated authentication method also complies with industry security standards, including the Payment Card Industry Data Security Standard (PCI DSS).

  • If you’re unsure which option to choose, you can press “0” at any time to connect with a team member.

  • No, you’ll continue to have uninterrupted access to your accounts.

Services and support

  • You can check account balances, transfer funds, report a lost or stolen card, and get general information 24/7 without needing to speak with a team member.

  • You can press “0” at any time to connect with a team member.

Please never share your Popular account details with anyone. Popular will never ask you for your password through email, social media, or a third-party website. Learn more.