Empowering cardholders and administrators with tools, guidance, and expert help.

Easily manage your Popular Mastercard® Commercial Card accounts online with platforms designed for a seamless user experience. Whether you're overseeing a card program or tracking cardholder transactions, our digital tools offer real-time access and control.

Which online platform should I use?

I’m an administrator.

I’m an administrator.

Popular Card Manager gives administrators and program managers the tools to manage their commercial card programs.

  • Real-time oversight
  • Manage accounts
  • Restrict card usage
  • Set up alerts

I’m a cardholder.

I’m a cardholder.

MyPopularCard.com is a self-service site built for cardholders, giving them access to their account anytime, anywhere.

  • View account activity
  • Retrieve statements
  • Make payments
  • Set up alerts

Explore our Commercial Card Online Solutions FAQ.

Quickly reference key features across Popular Card Manager and MyPopularCard.com. This guide empowers administrators, program managers, and cardholders to manage their card programs in real time.

Online Solutions FAQ
Popular Card Manager Administrator Roles guide

Consult our comprehensive Admin User Guide.

Navigate Popular Card Manager with confidence using this comprehensive resource tailored for administrators.
Admin User Guide
Consult our comprehensive Admin User Guide

Frequently asked questions for administrators.

  • During onboarding, you should have received an email with sign-in instructions. If you are unable to locate it, please contact your Relationship Manager or Boarding Manager to request user credentials.

    When you first sign in to Popular Card Manager, you will be prompted to change your password and complete the multi-factor authentication security questions. These steps ensure your card program is secure against unauthorized access.
  • No. If you use the same computer, you will not need to complete multi-factor authentication (MFA) each time you sign in.

    To keep your account secure, Popular Card Manager will perform a validation to determine if you are accessing the system from a new device. If you use a new device or your browser cache has been cleared, you will be prompted to complete an out-of-band authentication (OOBA) before continuing.
  • To get alerts about your commercial card program, follow these steps:
    • Click Company Management Search Company
    • In the search results, click on the Account List icon under Actions

    For Company Alerts:
    • From your Account List > Click on the Alert icon on the top of the screen
    • A list of your current alerts will display and across the top
    • Click Set Company Alerts to create a new alert
    • Select the reason for the alert you would like to set, the parameter (e.g. amount, percent, state, etc.) for specific alerts, and add additional administrators or managers you would like to receive the alert
    • Click Add

    For Account Alerts:
    • Click Set Account Alerts from the Company Alerts page
    • Select the reason for the alert you would like to set and the parameter (e.g. amount, percent, state, etc.) for specific alert
    • Add the Cardholder Name/Account by typing in the name as it appears on the card or the last 4-digits of the account
    • Add additional administrators or managers that you would like to receive the alert
    • Click Add

    Please note: Additional administrators or managers must be set up as Popular Card Manager users to receive alerts.
  • You can view your cardholder and company central bill account e-statements by following these steps:
    • Click Company Management > Search Company
    • In the search results click on the Account List icon under Actions
    • The Account List displays
    • Click on the View Statement icon under the Actions icons > Click Statements
    • Your most recent statement will display
    • Click on the date listed on the upper right for additional statements

    Please note: A statement will not generate if there is no balance or activity in the cycle. Statements are available for up to 24 months.
  • You can set up a one-time payment by following these steps:
    • Click Company Management > Search Company
    • In the search results click on the Account List icon under Actions
    • On the Account List page, search for the account
    • In the search results, click on the Make a Payment icon
    • You must first add a Payment Account to make a payment
    • Scroll down to the Payment Account section on the Payments page > Click Add New Payment Account
    • Complete the payment account information fields
    • Click Save and the payment account will display in the Payment Account section
    • Navigate to the Make Payments section on the Payments page
    • Complete the payment information fields > Click Pay

    Please note: Payments created online before 5 p.m. ET will post the same day; else, the payment posts the next business day.
  • You can set up recurring payments for central bill accounts by following these steps:
    • Click Company Management > Search Company
    • Click the Payment icon
    • Select the billing account that you wish to automatically pay and click Create Recurring Payment Plan
    • Complete required fields and click Save

Frequently asked questions for cardholders.

  • Follow the MyPopularCard.com Enrollment Instructions to sign up for MyPopularCard.com.
  • You can set up alerts on MyPopularCard.com by following these steps:
    • From the top menu, select Alerts
    • The Alerts page lists any existing alerts for your account
    • Click Add New Alerts and the Add New Alerts menu opens on the right
    • Select the type of alert you would like to configure
    • Complete the corresponding configurations to trigger the alert
    • Select the email address or phone number to which you want the alert sent
    • Click Save Alert
  • You can go paperless and sign up for e-statements by following these steps:
    • Click Statements > Click Statement Delivery Options
    • Click on the radio button for Paperless Delivery (Electronic Only)
    • You will need to read and accept the agreement
    • The E-Sign Agreement for Electronic Statements attestation message displays
    • Click the check box by I have read and agree to the terms mentioned above and click Confirm
  • You can retrieve your statements by following these steps:
    • Click Statements > View Statements
    • A summary of your statements displays.
    • Click View Statement PDF
    • Depending on your browser, a new window or tab will open
    • Click the link for Statements and the most recent statement displays
    • To retrieve an older statement, select the closing date in the upper right box on the screen
    • To save the statement document, click the Statement Download Only tab along the top of the page

  • You must first add a payment account from which to make a payment:

    • Click Payments > Manage Payment Accounts > Create New Payment Account
    • Select Checking or Savings
    • Complete the payment account information
    • Click Create Payment Account

    Now you’re ready to make a one-time or partial payment:
    • Click Payments > Make a Payment > Choose Payment Account > Next
    • Select the amount you want to pay or select Other Amount and enter in a value
    • Enter memo information if needed > Click Next
    • Enter a date and this will be the transaction date of the payment > Click Next
    • Verify your information > Click Make a Payment

    Please note: Your company administrator can remove payment functionality from MyPopularCard.com.
  • You can make a recurring payment using your payment account:
    • Click on Payments > Manage Recurring Payments
    • The Recurring Payments workflow displays
    • Select the payment account from which to make the recurring payments, and click Next
    • Select or enter the amount to be paid, and click Next
    • Select the date to start the recurring payment and the number of days before the due date
    • Click Next
    • Verify the information is correct and click Save Plan
    • A confirmation message will display

Have additional questions? We’re here to help.

As always, our support team is ready to connect with you and answer all your questions.

Admin support

Admin support

Do you need additional support navigating Popular Card Manager? Contact our Customer Care Center today.

Phone 1-800-250-6968 ext. 5

Email popularnet@popular.com

Cardholder support

Cardholder support

Do you need extra support as an individual cardholder? Contact our cardholder and website support teams today.

Cardholder support 1-800-963-8738

MyPopularCard.com support 1-866-572-1637

Popular Bank is not affiliated with Mastercard®. Mastercard and the Mastercard Brand Mark are registered trademarks of Mastercard International Incorporated.