Mobile Banking FAQ

 
 
  1. What is Popular Mobile Banking?
  2. What is Activation?
  3. How much does this service cost?
  4. Is it secure?
  5. Which wireless carriers are supported?
  6. Do I need a text message or data plan?
  7. Is Mobile Banking supported on my phone?
  8. How do I sign up for Mobile Banking?
  9. How do I access Mobile Banking on my phone's browser?
  10. How do I install the downloadable application?
  11. What is Popular Text Banking?
  12. What is Popular shortcode?
  13. Can I use both Text Banking and Mobile Banking on my phone?
  14. Is Text Banking supported on my phone?
  15. Will I receive unsolicited text messages?
  16. What are the Text Banking commands?

Troubleshooting

  1. I enrolled my phone number but did not receive a text message. What should I do?
  2. I received an activation code but never used it. What do I do now?
  3. What happens if I get a new phone or change phone numbers?
  4. I activated Mobile Banking on my phone's browser. Why am I being asked to activate again?
  5. What if my device is lost or stolen?

What is Popular Mobile Banking?

Popular Mobile Banking gives you access to your account information anytime, anywhere from your mobile phone. Whether you have a web-enabled, text-enabled or Smartphone there is a Mobile Banking alternative for you. Our Mobile Website, Text Banking and Mobile Apps (supported by iPhone® and Android™) will give you access to manage your accounts in a whole new way.

The Mobile Website and Mobile Apps options allow you to: view account balances, search recent account activity, transfer funds, pay your bills, and find the nearest ATM or branch locations. Our Text Banking service allows you to text us to receive your account balances, recent transactions and transfer funds using the quick and easy text commands listed below.

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What is Activation?

Activation is a one-time process that helps ensure your security. After you enroll a phone, you will receive an activation code which will be required to begin using Text or Mobile Banking on your device. We recommend you print your activation code and installation instructions for easy reference during installation.

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How much does this service cost?

There is currently no charge associated with the service. However, there may be charges associated with text messaging and data usage on your phone. Check with your wireless phone carrier for more information.

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Is it secure?

Yes, the mobile banking service utilizes best practices from online banking, such as HTTPS, 128-bit SSL encryption, PIN, or password access and application time-out when your phone is not in use. Only the phones that you personally enroll in the service can access your accounts. In addition, no account data is ever stored on your phone. And in the event your phone is lost or stolen, the service can be immediately disabled by either going online to the Mobile Banking enrollment website or calling us.

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Which wireless carriers are supported?

We support all the popular US wireless phone carriers, including AT&T, Sprint, T-Mobile, and Verizon. If your carrier is not listed when you enroll, select 'Other' and try the Mobile Web option, or check back later, as new carriers will be added over time.

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Do I need a text message or data plan?

Yes, a text messaging and/or data plan is typically needed, as data usage can become expensive without them. Please check with your wireless carrier for more information.

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Is Mobile Banking supported on my phone?

Mobile Banking is supported on most phones with a mobile web browser that supports cookies. In addition, the downloadable application is supported on many smartphones, including iPhone® and Android™. We support the top U.S. mobile phone carriers, including AT&T, Sprint, T-Mobile, and Verizon. If your carrier is not listed when you enroll, select “Other” and try the Mobile Web option.

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How do I sign up for Mobile Banking?

To sign up for Mobile Banking, you can enroll for “Mobile Only” access through your Mobile app(s) or log in using your Online Banking username and password.

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How do I access Mobile Banking on my phone's browser?

Simply go to m.popularbank.com on your mobile browser.

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How do I install the downloadable application?

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What is Popular Text Banking?

Text banking gives you access to your accounts via text (SMS) messages on your phone. It's a fast, easy way to look up account balances or recent account history by sending a text command to a shortcode.

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What is Popular shortcode?

All text messages should be sent to 81563

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Can I use both Text Banking and Mobile Banking on my phone?

Yes. Simply enroll for both Text Banking and Mobile Banking to enable this.

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Is Text Banking supported on my phone?

Text Banking will work on any text message (SMS) capable phone from one of our supported carriers.

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Will I receive unsolicited text messages?

No. You will only receive messages when you specifically request them with one of the Text Banking commands or if you subscribe to Mobile Alerts.

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What are the Text Banking commands?

Function Command Description
Balance B Summary of available balances for all accounts
History H Summary of recent transactions per account
Command C List of available Text Banking commands
Help HE Help content for Text Banking
Login L Receive a URL for the Popular Mobile Browser website
Recover R Receive a URL and new activation code for the Popular Mobile Browser web site
Stop S De-activate all Popular text services

Troubleshooting

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I enrolled my phone number but did not receive a text message. What should I do?

Typically you should receive a text message within a few minutes after enrolling, however sometimes mobile carriers experience delays which slow down text message delivery. While waiting, make sure your phone has wireless signal. In addition, be sure you entered the correct phone number on the enrollment site. If you still do not receive it, contact your wireless carrier to be sure text messaging is enabled on your phone.

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I received an activation code but never used it. What do I do now?

Activation codes expire after a specific period of time (usually 24 hours). If you need a new one, return to the Mobile Banking enrollment site (called the Mobile Banking Center) and request a new activation code.

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What happens if I get a new phone or change phone numbers?

If you get a new phone or change phone numbers, be sure to return to Mobile Banking website via your PC and update your phone profile in the Mobile Banking Center. We recommend removing your old phone and re-enrolling your new phone.

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I activated Mobile Banking on my phone's browser. Why am I being asked to activate again?

At the time of activation, a "cookie" is stored on your phone's browser which allows the Mobile Banking system to remember that you activated. Some phones may require you to enable cookies or periodically erase them, requiring re-activation. If you are experiencing this issue, check your phone settings to ensure that cookies are enabled. If enabled and the issue persists, consider using an alternative mobile web browser with strong cookie support, such as Opera Mini (which can be found by visiting mini.opera.com on your phone's browser).

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What if my device is lost or stolen?

If you are concerned about misuse of your phone, contact your mobile service provider immediately to stop all wireless service. Additionally, sign on to online banking and disable or remove your phone.

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