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Financial Relief Options
Personal Banking Customers
Important Update: As a result of the new stimulus relief package passed by the Federal Government, you may be eligible to receive an additional round of Economic Impact (stimulus) Payments. Visit the IRS for more details.
If you are experiencing financial hardship, we're here to help. We may be able to offer payment assistance options for your existing personal loans, home equity lines of credit and home mortgages. You matter to us. Connect with a Popular Bank team member to learn about options that may support you and your family during this challenging time.
Options for Personal Banking Customers
Call us if you need help with your existing personal loans and home equity lines of credit.
If you are having difficulty making mortgage payments, we may be able to offer payment assistance. Check your statement to see how your mortgage is serviced, then call us. If your mortgage is serviced by Popular Bank, call us at
1-800-597-3289. If your mortgage is serviced by Popular Mortgage Services, call us at 1-888-499-3356 or fill out our online form.
Please never share your Popular account details with anyone. Popular will never ask you for your password through email, social media or a third-party website. Learn more.
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Never share personal or account information such as your social security number, banking account information, or passwords with anyone. Popular will never ask you for personal or account information through email.
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Important Update
The Speedpay® link to pay your loan is changing on January 28, 2021. If you have saved this link in your bookmarks please be aware that the old link will no longer work after December 16.
This is a hyperlink to a third-party website, as described in our Weblinking Practices. Note that such third party's respective privacy policy and security practices may differ from those of Popular or its affiliates. Neither Popular nor any of its affiliates assumes any responsibility, nor do they control, endorse or guarantee any aspect of your use of any linked third-party website. Hyperlinks to third-party websites are solely for informational purposes and for use at your own risk.
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