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Financial Relief Options
Personal Banking Customers
Please note: We are experiencing high call volumes at this time. Please expect longer than normal wait times when calling our Care Centers.
If you have been personally impacted by COVID-19, we are here to help. We may be able to offer financial relief options for your existing personal loans, home equity lines of credit, credit cards and home mortgages. You matter to us. Connect with a Popular Bank team member to learn about options that may support you and your family during this challenging time.
If you are having difficulty making mortgage payments due to COVID-19, we want to work with you. Check your statement to see how your mortgage is serviced, then call us. If your mortgage is serviced by Popular Bank, call us at 1-800-597-3289. If your mortgage is serviced by Popular Mortgage Services, call us at 1-888-499-3356 or fill out our online form.
We will automatically waive all transaction fees for anyone who uses a Popular Bank ATM, as well as for customers who use a foreign ATM.1 Allpoint network ATMs remain surcharge free for Popular Bank customers.2
1Foreign ATM providers may decide to charge their own ATM usage fees.
2Popular Bank and its affiliates are not affiliated with ATM National, LLC. Allpoint is a registered Trademark of ATM National, LLC.
Please never share your Popular account details with anyone. Popular will never ask you for your password through email, social media or a third-party website. Learn more.
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