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Popular Bank Coronavirus Updates - COVID-19
Important Information
Be safe and stay connected with our health and safety updates about COVID-19.
Please note: We are experiencing high call volumes at this time. Please expect longer than normal wait times when calling our Care Centers. To save time, consider using our convenient online and mobile banking options.
Learn about the requirements for PPP loan forgiveness under the CARES Act.
We’re continuing to monitor the impact of coronavirus / COVID-19 as it relates to our in-branch experience and services.
We want to assure you that your safety, as well as that of our branch teams, remains our top priority.
In line with the safety measures strongly recommended by local, city and state governmental officials, we have adjusted our operating hours in our physical branches to reduce our employees’ and customers’ risk of exposure to coronavirus / COVID-19.
As the situation continues to develop, our branch network operating hours are subject to change.
Branch Operating Hours
As of July 9, 2020, all of our South Florida branch locations will be drive-thru only. To meet with a banker please call to schedule an appointment. Our New York and New Jersey branches remain open Monday through Friday with social distancing measures in place. All branches will remain closed on Saturdays until further notice. Our Customer Care Center continues to provide full service during operating hours. Online and Mobile Banking are also available 24/7.
We are prepared in the event of a confirmed potential COVID-19 exposure in any of our branches. Please see our Branch Health and Safety Commitment for more information regarding our protocols in place.
Additional branch cleaning
We have strengthened our controls across our branches and corporate offices, including additional cleaning and other measures.
Hand sanitizers at branches
We have supplied hand sanitizers to all branches for use by our customers and employees.
Continued employee education
We are continuing to educate our employees on how to prevent the spread of coronavirus / COVID-19 and are establishing protocols that help us effectively respond to virus-related scenarios.
For new users, download our Popular Mobile Banking app on Google Play™ and the Apple App Store™ to deposit checks, pay bills, transfer money, locate the nearest ATM, and send and receive money with People Pay.
Call or email us
Call our Customer Care Center at 800-377-0800 or send an email to popularnet@popular.com. Representatives are available to assist you, M-F, 7:30am - 10pm, and on weekends, 9am - 6pm EST.
Financial Relief Options
If your day-to-day has been impacted by the uncertainties around COVID-19, we may be able to offer financial relief options for your personal and business accounts. Please connect with us—we are here to help.
We will automatically waive all transaction fees for customers who use a Popular Bank or a foreign ATM.1 Allpoint network ATMs remain surcharge free.2
For Non-Popular Bank Customers
We will automatically waive all transaction fees for non-Popular Bank customers who use a Popular Bank ATM.
Important Updates from Popular Bank
Please check out our blog or visit our branch locator for the latest updates concerning our branch hours or the plans we’re putting in place to better serve you during this time.
For official updates on coronavirus / COVID-19, visit the Centers for Disease Control and Prevention (CDC). Connect with your state or local health department for additional information that may affect you.
During difficult times or events that face the public, you may be vulnerable to identity theft or fraud. Visit our Online Security page to learn the ways we can help safeguard your online account security and identity.
1Foreign ATM providers may decide to charge their own ATM usage fees.
2Popular Bank and its affiliates are not affiliated with ATM National, LLC. Allpoint is a registered Trademark of ATM National, LLC.
Please never share your Popular account details with anyone. Popular will never ask you for your password through email, social media or a third-party website. Learn more.
This is a hyperlink to a third-party website, as described in our Weblinking Practices. Note that such third party's respective privacy policy and security practices may differ from those of Popular or its affiliates. Neither Popular nor any of its affiliates assumes any responsibility, nor do they control, endorse or guarantee any aspect of your use of any linked third-party website. Hyperlinks to third-party websites are solely for informational purposes and for use at your own risk.
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Important Update
The Speedpay® link to pay your loan is changing on December 16, 2020. If you have saved this link in your bookmarks please be aware that the old link will no longer work after December 16.
This is a hyperlink to a third-party website, as described in our Weblinking Practices. Note that such third party's respective privacy policy and security practices may differ from those of Popular or its affiliates. Neither Popular nor any of its affiliates assumes any responsibility, nor do they control, endorse or guarantee any aspect of your use of any linked third-party website. Hyperlinks to third-party websites are solely for informational purposes and for use at your own risk.
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