Branch Hours and Safety
Get updates on operating hours, closures and public safety measures.
Be safe and stay connected
with our health and safety
updates about COVID-19.
We want to assure you that your safety, as well as that of our branch teams, remains our top priority.
In line with the safety measures strongly recommended by local, city and state governmental officials, we have adjusted our operating hours in our physical branches to reduce our employees’ and customers’ risk of exposure to coronavirus / COVID-19.
As the situation continues to develop, our branch network operating hours are subject to change.
Operating hours for our New York, New Jersey and South Florida branches may vary and can be found here.
Our Customer Care Center continues to provide full service during operating hours. Online and Mobile Banking are also available 24/7.
We are prepared in the event of a confirmed potential COVID-19 exposure in any of our branches. Please see our Branch Health and Safety Commitment for more information regarding our protocols in place.
We have strengthened our controls across our branches and corporate offices, including additional cleaning and other measures.
We have supplied hand sanitizers to all branches for use by our customers and employees.
We are following CDC guidelines with all employees and in branches.
For new users, enroll in Popular Bank Online Banking to access your bank account from your desktop or web browser. Existing users can sign in here.
For new users, download our Popular Mobile Banking app on Google Play™ and the Apple App Store™ to deposit checks, pay bills, transfer money, locate the nearest ATM, and send and receive money with People Pay.
Call our Customer Care Center at 800-377-0800 or send an email to popularnet@popular.com. Representatives are available to assist you, M-F, 7:30am - 10pm, and on weekends, 9am - 6pm EST.
If your day-to-day has been impacted by the uncertainties around COVID-19, we may be able to offer financial relief options for your personal banking accounts. Please connect with us—we are here to help.
Visit the Popular Bank Blog for the
latest news and announcements.
Visit our branch locator for the most
up-to-date hours of your local branch.
We will automatically waive all transaction fees for customers who use a Popular Bank or a foreign ATM.1 Allpoint network ATMs remain surcharge free.2
We will automatically waive all transaction fees for non-Popular Bank customers who use a Popular Bank ATM.
Please check out our blog or visit our branch locator for the latest updates concerning our branch hours or the plans we’re putting in place to better serve you during this time.
For official updates on coronavirus / COVID-19, visit the Centers for Disease Control and Prevention (CDC). Connect with your state or local health department for additional information that may affect you.
Visit CDC websiteDuring difficult times or events that face the public, you may be vulnerable to identity theft or fraud. Visit our Online Security page to learn the ways we can help safeguard your online account security and identity.
Learn more1Foreign ATM providers may decide to charge their own ATM usage fees.
2Popular Bank and its affiliates are not affiliated with ATM National, LLC. Allpoint is a registered Trademark of ATM National, LLC.
Please never share your Popular account details with anyone. Popular will never ask you for your password through email, social media or a third-party website. Learn more.