We’re continuing to monitor the impact of coronavirus / COVID-19 as it relates to our in-branch experience and services.
We want to assure you that your safety, as well as that of our branch teams, remains our top priority.
In line with the safety measures strongly recommended by local, city and state governmental officials, we have adjusted our operating hours in our physical branches to reduce our employees’ and customers’ risk of exposure to coronavirus / COVID-19.
As the situation continues to develop, our branch network operating hours are subject to change.
Branch Operating Hours
As of March 25, 2020, we are closing several of our branches located throughout New York and New Jersey, and offering a drive-thru only banking experience at several of our South Florida branches. Our branches will remain closed on Saturdays until further notice. However, our Customer Care Center will continue to provide full service during normal operating hours. Online Banking is also available 24 hours a day.
Here's an update on our reduced hours for select branch locations that remain open:
NY & NJ Branches
New York and New Jersey Branch Hours
Monday through Friday
10am - 2pm
Saturday
Closed
Please note: Select branches in NY & NJ will be closed.
FL Branches
South Florida Branch Hours
Monday through Friday
10am - 3pm
Saturday
Closed
Please note: Several branches will be drive-thru only.
Visit our branch locator for more details about current operating hours at your nearby branches.
We are prepared in the event of a confirmed potential COVID-19 exposure in any of our branches. Please see our Branch Health and Safety Commitment for more information regarding our protocols in place.
Additional branch cleaning
We have strengthened our controls across our branches and corporate offices, including additional cleaning and other measures.
Hand sanitizers at branches
We have supplied hand sanitizers to all branches for use by our customers and employees.
Continued employee education
We are continuing to educate our employees on how to prevent the spread of coronavirus / COVID-19 and are establishing protocols that help us effectively respond to virus-related scenarios.
For new users, download our Popular Mobile Banking app on Google Play™ and the Apple App Store™ to deposit checks, pay bills, transfer money, locate the nearest ATM, and send and receive money with People Pay.
Call or email us
Call our Customer Care Center at 800-377-0800 or send an email to popularnet@popular.com. Representatives are available to assist you, M-F, 7am - midnight, and on weekends, 9am - 6pm EST.
Financial Relief Options
We are committed to helping you during this uncertain time. We know that your day-to-day may be impacted by the current events, and we may be able to offer financial relief options for your existing Popular Bank loans, lines of credit, credit cards, mortgages, service fees and CD withdrawals. Please don't hesitate to reach out to us—we are here to help.
Please note: We are experiencing high call volumes at this time. Please expect longer than normal wait times when calling our Care Centers.
We will automatically waive all transaction fees for customers who use a Popular Bank or a foreign ATM.2 Allpoint network ATMs remain surcharge free.3
For Non-Popular Bank Customers
We will automatically waive all transaction fees for non-Popular Bank customers who use a Popular Bank ATM.
Important Updates from Popular Bank
Please check out our blog or visit our branch locator for the latest updates concerning our branch hours or the plans we’re putting in place to better serve you during this time.
For official updates on coronavirus / COVID-19, visit the Centers for Disease Control and Prevention (CDC). Connect with your state or local health department for additional information that may affect you.
During difficult times or events that face the public, you may be vulnerable to identity theft or fraud. Visit our Online Security page to learn the ways we can help safeguard your online account security and identity.
1Please never share your Popular account details with anyone. Popular will never ask you for your password through email, social media or a third-party website. Learn more.
2Foreign ATM providers may decide to charge their own ATM usage fees.
3Popular Bank and its affiliates are not affiliated with ATM National, LLC. Allpoint is a registered Trademark of ATM National, LLC.
This is a hyperlink to a third-party website, as described in our Weblinking Practices. Note that such third party's respective privacy policy and security practices may differ from those of Popular or its affiliates. Neither Popular nor any of its affiliates assumes any responsibility, nor do they control, endorse or guarantee any aspect of your use of any linked third-party website. Hyperlinks to third-party websites are solely for informational purposes and for use at your own risk.
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