Our Promise - About Popular Bank

Our customers are our first priority. We will honor the trust you have placed in us and take that responsibility to heart by listening and ensuring that your needs are met in a timely, efficient and safe manner. We appreciate you and your business and promise to help you achieve your financial goals.

We believe in and care immensely about Our People because they are the hearts and minds behind our vision. We promise to share rewards and recognition, attract and retain highly talented and engaged people, create on-going learning and development opportunities, challenge mediocrity, and learn from our mistakes. We expect a passion for and commitment to excellence, and a clear focus on developing strong customer relationships while driving profitable revenue growth.

Popular is deeply rooted in each of our communities. Your story is our story. Honoring our corporation’s century-old commitment to provide banking and financial services to those in need, we stand loyal to those values and promise to work to strengthen the social and economic well-being of the communities we serve. We promise to support, stay connected, and volunteer our time & energy to serving our communities.

We promise to make decisions based on a long-term view, deliver financial returns commensurate with a high-performing community bank.